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We had a Sprinter 2+1 BB for four weeks in August / September 2019. We were picked up at the Hotel, arriving at site we got a warm welcome an a very intensive briefing to the Camper by Colin. PH offered is to leave our luggage at their premises. The Sprinter was around 12 months old and in excellent condition. A very nice car to drive with a rather unusual layout for NZ Campervans, however we loved lying in bed in the morning, opening the sliding door and watching the sunrise. When we faced a problem with the water heater not working, this was solved with a single phonecall within a minute (we were too stupid to find a button which needs to get activated). Surprise when we returned the Van: Pacific Horizon does not charge you Road Use Charge, one of those hidden costs others do not include in their rental fees. After return of the Van, whih was super easy and relaxed, Maryann (the Owner) drove us to the Airport. In the past years I rented eight Campervans in New Zealand with six different companies and Pacific Horizon were – by far – the best! Not cheap, but well worth the money. 5/5 well deserved!
Small and friendly rental company. Excellent van.
Got a britz camper and it was rather expensive for what we got. Also insurance is not covering a lot. Not bad but dare and impersonal.