Below, you can find every written review listed in order from highest rating to lowest. To read the reviews of a specific campervan rental company, use the dropdown menu.
Absolutely great service by the Wendekreisen team. Van was great, no complaints. Everything went smoothly.
We had a Sprinter 2+1 BB for four weeks in August / September 2019. We were picked up at the Hotel, arriving at site we got a warm welcome an a very intensive briefing to the Camper by Colin. PH offered is to leave our luggage at their premises. The Sprinter was around 12 months old and in excellent condition. A very nice car to drive with a rather unusual layout for NZ Campervans, however we loved lying in bed in the morning, opening the sliding door and watching the sunrise. When we faced a problem with the water heater not working, this was solved with a single phonecall within a minute (we were too stupid to find a button which needs to get activated). Surprise when we returned the Van: Pacific Horizon does not charge you Road Use Charge, one of those hidden costs others do not include in their rental fees. After return of the Van, whih was super easy and relaxed, Maryann (the Owner) drove us to the Airport. In the past years I rented eight Campervans in New Zealand with six different companies and Pacific Horizon were – by far – the best! Not cheap, but well worth the money. 5/5 well deserved!
We recently hired a campervan from Iconic for 2 weeks. From the first night we encountered problems, with the battery losing power ridiculously quickly with nothing more than a single light bulb on. Pretty soon other issues started to appear including the fridge door not staying shut while driving, cupboard doors also flying open (due to faulty locks) and the kitchen waste water discharging throughout the cupboards and onto the floor due to broken plumbing. Each of these issues was brought to Iconic’s attention, along with our planned route, yet they were always unable (unwilling) to arrange to meet us to fit a new battery or to make repairs. The final straw though occurred on a busy state highway with a tyre blowing out. It was a frightening experience for our family as it happened at high speed with no verge to pull onto. We called Iconic, as instructed, and they were quite indifferent and told us to call the AA, which we did. When the AA (and a local policeman) arrived, they agreed that the tyre was bald and the vehicle should not have been on the road. Possibly the most disappointing aspect of all this occurred after we returned the vehicle; After being implored to do so by the local rep, we wrote an email to Iconic management outlining the concerns with the vehicle. Their response has been to deny the problems existed and refuse to apologise for the inconvenience. We would caution anyone to think very carefully before renting with Iconic as our experience was of a tired vehicle showing signs of too many years on the road (by the time we returned it we had been forced to use duct tape to hold it together) and customer care indifferent to the client. A far cry from the “Award winning motor homes and award winning team” spruiked on their website.
People are very professional and very welcoming. Van by itself was very nice looking and was working very well. No trouble at all. Everything needed was inside and we were happy to called it home for our trip. We miss this life now 🙂 I kindly recommend this company
We’ve rented a 6 berth camper with them for 3 weeks. It’s a smaller company and their campers might not be brand new. However they are well maintained and spotless clean. The customer service in both Christchurch and Auckland was extremely helpful and accommodating which is very important as the transfers can be very stressful. Highly recommended.
We selected EuroCampers because it was the best vehicle/price for our family and the trip we had planned. The booking and pick up the vehicle, was efficient and smooth.
The vehicle itself was not very clean (broom swept) and well worn (having over 200k km) but this was acceptable.
The issues began when we went to use the stove. Unfortunately the 4 elements/oven would turn on but would not stay on due to a problem with the due to the holidays we could not get the stove repaired or replace. We purchased a camping stove and were told that a complaint would be lodged on our behalf and compensation would be discussed. When we returned the vehicle, the manager was reluctant to speak to us and would not discuss compensation saying she needed to review the facts. We presented the facts but she said this was not a clear case and she needed time to review as she had been on holidays and didn’t look into the issue. I was told I would have a response by January 7 but none received.
We selected this vehicle because with young children we wanted to cook all of our meals and freedom camp thus being fully self contained was essential. A camping stove required outside cooking (in wind, cold and rain) and we had to disconnect the gas canister from the vehicle and connect to the camping stove every time we wanted to cook! The result was we often ate out and making a simple tea or coffee was a hassle and time consuming. We did not experience good customer service and did not even get an apology! They clearly did not test the essential items before giving it to us as the stove was clearly broken. Given the amount we paid for this vehicle, it should have been in perfect working order and if not, we should be fairly compensated for their mistake and our inconvenience to us
We have rented a Jucy van in Nov. 2019 and had some problems while on the road. The customer support of Jucy Rentals was not helping us at all – they told us that we should find a solution and left us on our own. We were stuck for 5 days with our van and lost 1/3 of the time of our road trip due to their lack of interest and unwillingness to support us. They then charged us an estimated amount to solve the problem without being able to give any prove how this costs come to be. Apart from our experience on the road, the staff at pick-up and drop-off were lacking motivation and interest in customers. We had to wait pretty long to be dealt with and there was a queue of people on both occasions. We rented a Compass with a pod and got a vehicle with a tent on the roof. We were shown a short video how to use the tent. We were also sent-off without sufficient explanaition of the vehicle. I have already rented at another company in 2017, so I know how much time and effort others put into explaining the car and NZ-roads. Due to our problems on the road we were “lucky” to experience two of their cars. The compass, which I already mentioned, is rather unpractible and looks as if it offers a lot of space but doesn’t. I would not recommend renting this car for 4 people! After the compass was towed, we got a Cabana. This car was honestly really great and offered a lot of space. It was, however, already damaged at the rear when we got it so we had to find a solution for this as well. Please don’t get confused: There are a lot of Jucy vans on the road, their social media marketing is great and they seem to be one of the largest rental companies in NZ. This does not proove that they are good. They are, in fact, the worst.
We picked up and returned the van from the Auckland depot, which is outside the city. This wasn’t a problem though as Kurt picked us up from the station without any problems, and the van was ready to go straightaway. Both the pick-up and drop-off were stress-free, which is great as you can concentrate on enjoying your holiday. The van was great because it’s fitted out with all the things you might need to enjoy the campsites around the country, with no extra costs for picnic tables or chairs for instance. And as the van wasn’t plastered with advertising, you don’t feel like a driving advert. Overall a really good experience, and very glad we went with Campa South!
Fantastic site! How often this site has saved our holiday and provided vital information is impossible to count. Some improvements and/or additions could be made: such as route maps to your destinations, and listing recycling centers.
The motorhome ( 6berth Mitsubishi Fuso)was Awsome, roomy and comfortable. No mishaps. Easy to drive, no issues. The deliver was very friendly and explained all we needed to know. And return was without issues.
We had a wonderful time in our Iconic Motorhome. The staff and vehicle were marvellous
Growing up in New Zealand I always thought Jucy Campervans would be amazing, the bright green vans are everywhere and everyone seems to enjoy them. For us, camping with a Jucy Compass Campervan was not this case. When we arrived to pick up our van we weren’t greeted, 3 employees continued to chat amongst themselves about their personal life and one stood up and announced he was going for a “durrie” (cigarette). One of the employees finally decided to look up our reservation. After a good 20 minutes we sat there waiting for her to work out how to do her job. The lady mentioned that because we had booked “Stress Free Insurance” we would get the camping chairs for free! Lovely we thought, until she had seen we already pre-paid so the free add on chairs were out of the question now… it took her a further 20 minutes to work out if we had paid in full for the whole campervan or if we had a remaining balance, in which she had to ask another 2 employees to help her. We were then asked to wait outside for another 20 minutes until the lady drove our campervan around from the back and began to give us a very uneducated, uninformative description about how the campervan worked and it’s features – none of which she had any idea about what she was talking about. If English was my second language I would struggle to understand this process with Jucy and the way their employees act. After a near 1.5 hour delay we were finally on the road to begin our road trip. A 7 hour drive later we arrived and figured our how the features of the van worked by ourselves. We discovered 1 camping chair broken, the van speakers were blown and the secondary battery didn’t work so we had no refrigeration. On return of the vehicle no form of a sorry or discount was even offered to amend this annoying and last time experience with Jucy. On top of that, the social media manager of Jucy “Lucy” replies to questions online but is rude and unhelpful.
We rented their camper van for 3 weeks. They use older models. This one ran GREAT the whole time and never burned any oil. We wanted self-contained, but also wanted a shower, solar panel and sleeping in the rear. They are family-owned and we preferred this to the more corporate side of the camper van world. It was mostly a great experience. New Zealand is one of the most beautiful places on the planet and seeing the country in a camper van is the way to do it. Downsides: During orientation it was explained that the rear door needed an extra pull and finesse to open. What we found out was that it was even worse trying to open it from the inside. We bought lube for this but the lube didn’t help at all. Seems they need a new mechanism. We ended up having to go in and out the front doors more than we wanted to. While in sand fly land, we noticed they were coming in through the overhead vent, the screen was torn. The bed linens were old and no longer fresh even after laundering and the pillows were old, misshapen and uncomfortable. We liked that they were accommodating with shuttling us to their place and to the airport on both sides of the trip. Overall, a good experience.
Small and friendly rental company. Excellent van.
Had a mighty double up for our 3 week holiday. They belong to the biggest and we got the feeling of mass tourism at their branch. Was alright but still very expensive. The vehicle was somewhat ok.
The team at Wendekreisen in Auckland was just amazing. Upon checking in, they spent time to go through everything and ensure we were all confident with our new home. The quality/price ratio is great and the support team was amazing. They went above expectations when we were late returning due to traffic jam and waited for us. They even dropped our daughter’s favorite blankie back at the hotel we were staying as we had forgotten it: simply excellent service from a dedicated team!
Had a 2-berth van for 28 days from NZ campervan rentals. They are a bunch of lovely people and we thoroughly enjoyed the camper ! Highly recommended.
I searched on FB for a campervan company in NZ and found this.. I messaged for advice and was sent sooo much information and could not have planned my trip without it! Thanks so much for your help, advice and helping us book our dream trip!
We recently returned home from a short trip to New Zealand’s North Island and I want to make sure the folks at Wendekreisen are recognized for their kindness and whole heartedly recommend them to anyone seeking their service. We booked a camper van ahead of time not knowing that by the time we arrived we would be too sick to camp! The morning we were to pick up the camper we walked to the office in Mangere to let them know we would not be picking up our camper that day but hopefully the next. Arti was so kind and suggested a nearby pharmacy to try for some over the counter meds and assured us the camper would be ready when we were. We spent the day taking medicine, drinking fluids and trying to rest. The next day we were not much better. After arriving back at Wendekreisen that next morning we had determined that we should not be camping while sick and asked to change from a camper to a car. Sila was helping us this morning and she dialed the number for her supervisor and let us plead our dilemma. After a short wait the main office called back to ok our switch. Sila informed us that the car had to be cleaned and that we should go to the doctor. Michele drove us to the doctor and dropped us off. After picking up our prescriptions for the FLU, we called Sila back and she had Steve come pick us up. Who does this? Wendekreisen does!!! Shortly we were on our way and ended up getting better every day but our trip could have been ruined had it not been for the staff at this company. Thank you so much Sila,Arti,Michele and Steve we will never forget you guys or your kindness. Thanks Shana Hall and Larry Pitts
Wow. We rented a campervan for a little over two weeks in February/March 2019 and had zero, and I truly mean ZERO issues. The van was perfectly stocked, easy to drive, and SO cute. It was fun to wave to other Mad Campers on the road!! We also loved the way the back door opens up – we took full advantage of backing up to gorgeous views and enjoying a book, some lunch, or some wine. Customer service was lovely as well, we had a small rock chip in the windshield and they made it so easy for us to resolve the issue. Our time in New Zealand was an absolute dream, I can’t wait to do it again and we will certainly be using a Mad Camper!!
We chose Wendekreisen for our 4 week holiday. When we booked they had just started to advertise the Kora Star Freedom which we took. The camper didnt need power at all and we managed to stay on DOC sites for the entire time. Great vehicle and a friendly team. Highly recommended
Rented a 4 bed camper at Apollo. Nothing fancy but functional. Didnt like all the extra charges and they are big company. Customer care was also average. We paid too much.
We had a wonderful time in our freedom vehicle. Didnt need to plug to campsites and stayed warm in the NZ winter. All tops, it was great. Highly recommend these guys.
Got a britz camper and it was rather expensive for what we got. Also insurance is not covering a lot. Not bad but dare and impersonal.
Had a few issues but were sorted although had to go to Queenstown- only three places you can so be aware. The only thing was the gps was not great and WiFi waste of time could only use when vehicle running as didntvhokd chsrge either which defeats the point of having one! Easy to drive and everything you need. You don’t beef to check into powered site every two days unless you want to use all the electrical stuff if happy with free sites and free dump stations then no issue. We bought the DOC pass and worth every penny plus liked idea of giving back as footpaths loos etc are generally fab. All but off the track but worth it and you definitely need a good map or gps to find them. All in all a fabulous trip can’t wait to return.
My boyfriend and I had spent our time with MAD2 for 11 days in South island, it was a fantastic and memorable experience for us! It was our first time staying in a small van with all our belongings, we was worried at first but it turns out just perfect! And they provided every basic basic things that you’ll need., there’s really nothing to worry about! The staffs are nice, friendly and helpful, they answered all my questions patiently and provided all the informations that we needed. Thank you Mad Campers, we had a real great time in New Zealand! Sad to leave our little home on the last day, but we hope to see you soon!
We travelled in a Kiwi Autohome and had no complaints. The vehicle could have been newer but it ran well and the service was good.
We had an amazing experience with Mad Campers. We hired a MAD2 for 2 weeks, their customer service is the best I’ve ever experienced with a company. From my initial enquiry, booking, pick up and drop off, everything was explained clearly and in a friendly manner. You can tell the company really care that you enjoy your visit to New Zealand. This is our first time staying in a camper (we usually camp in a tent), but we are truly converted and now looking at possibly buying a van to convert ourselves! The van looked like new on this inside, everything is thought through really well. It was so easy to put the bed up and down that we put it away every day to have the sofas, then popped it back out just before bed. The roof box held our 2 wheelie suitcases and there was enough storage to keep our clothes inside, which was great. We hired the canopy and would really recommend this. It easily popped on the back and meant we could cook in the kitchen in the evening without being attacked by bugs. It also gave us protection from the rain and wind (we only had bad weather for a couple of days, but having this protection so we could cook comfortably without getting wet was fab). The second battery is a great idea. Being able to charge our mobiles and keep the fridge cold (without worrying about the battery of the van) was excellent. Overall a fantastic experience. We just wished we could have stayed longer. Thanks Mad Campers!
Top vehicle for a budget. The interior was spotless and worked very well. Better than expected !
Amazing company. Had a great time in their neat little van. Combines convenience of travelling and parking wherever you want with all the facilities you need (fridge, water, sink, storage, music, really good usb charging compatible with fast charging). No issues with the van at all – it had 150k kilometers on the clock but handled very well and was fun to drive! Hannah and the team saved our bacon when I left my liscence at home and it was held up in customs. Hannah spent a couple of hours researching ways to get us on the road and we got away on time! Really pleased with their excellent customer service. The mad challenge is also really fun and a good way to get some money back!
My husband and I spent one week traveling the North Island in a Mad Camper van and we just loved it! It was our first experience in a camper van and I think that Mad Campers was the best company we could have chosen. The van was perfect, it had everything we needed. We loved the car, the kitchen, the fridge. Also, the bed was perfect for us, and we are both tall. Thank you Mad Campers for this amazing experience
We had a Wilderness Motorhome and can highly recommend. Five stars well deserved.
From the moment i picked up my Mad Camper i was happy with the assistance in helping me start my journey in New Zealand after spending 17 days with the van i was extremely impressed with the comfort an functionality. The van handled the driving perfectly an never had any mechanical issues. Sleeping in the van was alot more comfortable then what i was expecting an the kitchen set up is awsome with everything you need for a camping trip. Will definitely go to Mad Campers for my next trip.
Bardzo fajny Motorhome. Moze lekko wyeksploatowanych, ale niezawodnie sluzyl w podrozy po NZ. Polecam.
We hired a caravan from MCRent Christchurch and traveled with it for two weeks. On our way a rock from the road broke our windshield and we made a small hole in the table by accident. We were more then wiling to pay the damage but when we got to their office they decided to charge us for the illogical price of 920 NZ dollars for the windshield (and they probably have insurance to pay for that kind of damage and) and 1265 NZ dollars for the tiniest hole in the table which obviously they can repair just by replacing the upper wood layer for no more then 200 dollars. After we told them it’s too much the women in the office gave us the phone of the manager. We tried to call him repeatedly and email him but he did not answer and all we got is emails from one of his workers who avantually just stoped responding. Their customer service is almost non existing, we had a problem with the water pump in the middle of the trip which wasn’t our fault and we had to wait 2 days in Wanaka and delay our trip until we got someone to fix it and we had to speak with the plumber ourselves And drive to his house because they were handling it like we had 3 month in New Zealand. They took edvantage of the fact that we had to fly home and had no time to handle it. Overall very poor choice of caravan company! Be careful
We had a budget 4 motorhome from Wendekreisen. Can only recommend them, the vehicle drove well and the interior was in very good con. Loved it and the price was also sharp. Highly recommend this company.
As we decided to visit New Zealand quite spontaneously, we didn’t have so much time to prepare or book everything like we would like to. We struggled to find any good trusted company to hire our dream camper van as at that time was everything booked by somebody else. We were so lucky to find Adventiv company, the communication with the owner was outstanding from the start to the end, he gave us so many useful information not just about the camper van we hired. The actual camper van (Nissan NV200) was very well cleverly made, we hired it for 6 weeks, travelling North and South Island around, never let us down, it bacame as a part of our family 🙂 It was an automat and very easy to drive. It had an extra battery for proper fridge, which was very very useful! The others had just a little cooling box, so they couldn’t buy anything to store like we could. I would definitely recommend this company! We had an amazing holiday in New Zealand and big part of it was to have this excellent camper van! Thanks!
Very good personal experiance with Sunrise.
Wonderful road trip …in a wonderful country and so friendly people ….. the ideal way to travel in New Zealand , easy to park everywhere and always with a friendly welcome