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Review for McRent
1/5
Do not hire!

We hired a caravan from MCRent Christchurch and traveled with it for two weeks. On our way a rock from the road broke our windshield and we made a small hole in the table by accident. We were more then wiling to pay the damage but when we got to their office they decided to charge us for the illogical price of 920 NZ dollars for the windshield (and they probably have insurance to pay for that kind of damage and) and 1265 NZ dollars for the tiniest hole in the table which obviously they can repair just by replacing the upper wood layer for no more then 200 dollars. After we told them it’s too much the women in the office gave us the phone of the manager. We tried to call him repeatedly and email him but he did not answer and all we got is emails from one of his workers who avantually just stoped responding. Their customer service is almost non existing, we had a problem with the water pump in the middle of the trip which wasn’t our fault and we had to wait 2 days in Wanaka and delay our trip until we got someone to fix it and we had to speak with the plumber ourselves And drive to his house because they were handling it like we had 3 month in New Zealand. They took edvantage of the fact that we had to fly home and had no time to handle it. Overall very poor choice of caravan company! Be careful