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Hi, I had a very very bad experience with McRent in Switzerland, Zurich branch and I am still trying to get my 1,500 CHF back. This is a combination of McRent and Motorhome republic. Motorhome republic are the ones front facing the transaction and selling the insurance in this case and Mcrent are the ones owning the campervan. We have rented the campervan at the end of August 2018 and when we brought it back we were forced to pay 1,500 CHF despite the fact that we were fully insured.
After 2.5 months we are still told that Mcrent is renting the particular camper van out, due to holiday period and that the minor scratches that happened are not yet being checked to identify the total repair cost. Mcrent obviously do not care and nor does Motorhome republic. We are trying to get back our 1,500 CHF and after tens of emails and phone calls, nothing happens. Do not use Motor home republic, do not use Mcrent.