Overall Scores

Avoid this company.
I know why people get angry and stay angry with McRent!

We had a terrible vehicle and terrible service.

* There was a warning light and dashboard message saying there’s an error with an airbag. Surely this makes the vehicle unsuitable for hiring out?!
* The dashboard around the gear selector was loose. To select a gear, I had to hold the dashboard in with one hard while moving the gear lever with the other. This is very far from ideal when manoeuvring.
* Only one loudspeaker worked, and that one was falling apart with the grill coming off. This was particularly frustrating as we wanted to listen to audio books while we travelled but we were unable to listen to anything at all. The audio module showed an error message about wiring problems.
* The satellite dish didn’t work. It beeped, made noises like a motor is moving, then displays a red ‘error’ light. So no TV, no radio, no music, no audio books.
* None of the steering wheel audio controls worked, but I guess that was unimportant as we couldn’t hear anything.
* The dining table was badly damaged. We found out why the table has so many holes in it when the cupboard over the table opened as we were driving and the contents of the cupboard fall out onto the table. (Yes, there’s another hole in the table now)
* One of the hinges on the toilet door was snapped. (The top one) That put additional strain on the remaining hinges
* Seats were badly stained, especially the driver’s seat
* Only one out of the three USB ports worked, meaning it was very difficult to charge our devices.
* The fresh water hose didn’t have the correct fitting to enable us to get fresh water! We had to buy new fittings at our own expense.

It took ages and MANY emails to get a VERY small offer of compensation. People need to know how bad McRent’s vehicles and service are.

Yes, I’m angry with them too

These guys are the Jetstar of motorhome rental. Horrible quality and customer service. This was my 4th campervan rental in NZ & by far the worst. Unlimited kilometres is irrelvant when they make you pay 11 cents per km that you travel! This is an unidentified cost when you book, so be sure and factor that in. The girl who checked us in was a clueless idiot. Thank god for the instruction manual to actually show you how things worked in the van. We were unable to use the shower or hand basin after a couple of days as every time we did there was a massive leak in the pipes. Only then did I notice the veneer peeling off the wood, indicating previous water damage. This is obviously a problem which had plagued our van before. We were provided no compensation for a van with no shower facilities that we had paid extra for. Clueless woman could only act incredibly clueless about the whole thing and try to sweep the problem under the carpet and say that she’d have to ask about compensation. Of course we never heard anything. The internal heating system reported an error if you tried to use it off gas. So it was useless when free camping. The fridge was a good size and had a very good size freezer. The van drove well and cruise control was a blessing. And the bed was a good size and very comfy. The van was quite new but suffered from a very cheap & poor quality fit-out. The staff were amongst the worst I’ve ever dealt with and the hidden additional costs leave a very bitter taste in your mouth.

We hired a caravan from MCRent Christchurch and traveled with it for two weeks. On our way a rock from the road broke our windshield and we made a small hole in the table by accident. We were more then wiling to pay the damage but when we got to their office they decided to charge us for the illogical price of 920 NZ dollars for the windshield (and they probably have insurance to pay for that kind of damage and) and 1265 NZ dollars for the tiniest hole in the table which obviously they can repair just by replacing the upper wood layer for no more then 200 dollars. After we told them it’s too much the women in the office gave us the phone of the manager. We tried to call him repeatedly and email him but he did not answer and all we got is emails from one of his workers who avantually just stoped responding. Their customer service is almost non existing, we had a problem with the water pump in the middle of the trip which wasn’t our fault and we had to wait 2 days in Wanaka and delay our trip until we got someone to fix it and we had to speak with the plumber ourselves And drive to his house because they were handling it like we had 3 month in New Zealand. They took edvantage of the fact that we had to fly home and had no time to handle it. Overall very poor choice of caravan company! Be careful