Euro Campers

On the morning of the 3rd day of our 15 day rental, the campervan broke down with a transmission problem. We were towed to Whitianga, where we were stranded for 4 days. After the mechanic declared bankruptcy on a timely repair, the company brought us a 20-year old loaner vehicle. We proceeded with our trip, booking whatever last minute lodging was available. After a week, the company told us that no suitable campervan would be available. During this period, we were clearly told by the company rep that we would be refunded for when the campervan was broken down (consistent with T&C), they would cover some of our lodging, and the use of the loaner would be free. After waiting 2 months for our refund, we were told that we would not be refunded for part of the period we were waiting for the campervan to be repaired, they would not cover any lodging, and they were charging us a rental fee for the loaner. We ultimately had to file a complaint with the NZ Dispute Tribunal to get this resolved. The rental from Euro Campers was the worst experience we have ever had with a company in the tourism / hospitality business anywhere in the world.

This rental company is SHAMBOLIC! We had a really bad experience which completely ruined our holiday in NZ. it’s such a shame as we loved the country and the people and were keen to use a local company. We spent a lot of money on a camper van that had a leaking fresh water tank, a broken table, and to top it all off, a malfunctioning fridge. These are fundamental components to van life. We emailed the company about the issues we had at the time and since but their response has been limited and unhelpful. It’s been several months of us trying to get a reasonable adjustments to the price we paid, with no luck. We are just asking to make things right and fair with the big issues we had with the van we rented from this company. AVOID THIS RENTAL AT ALL COSTS!!

We selected EuroCampers because it was the best vehicle/price for our family and the trip we had planned. The booking and pick up the vehicle, was efficient and smooth. The vehicle itself was not very clean (broom swept) and well worn (having over 200k km) but this was acceptable. The issues began when we went to use the stove. Unfortunately the 4 elements/oven would turn on but would not stay on due to a problem with the due to the holidays we could not get the stove repaired or replace. We purchased a camping stove and were told that a complaint would be lodged on our behalf and compensation would be discussed. When we returned the vehicle, the manager was reluctant to speak to us and would not discuss compensation saying she needed to review the facts. We presented the facts but she said this was not a clear case and she needed time to review as she had been on holidays and didn't look into the issue. I was told I would have a response by January 7 but none received. We selected this vehicle because with young children we wanted to cook all of our meals and freedom camp thus being fully self contained was essential. A camping stove required outside cooking (in wind, cold and rain) and we had to disconnect the gas canister from the vehicle and connect to the camping stove every time we wanted to cook! The result was we often ate out and making a simple tea or coffee was a hassle and time consuming. We did not experience good customer service and did not even get an apology! They clearly did not test the essential items before giving it to us as the stove was clearly broken. Given the amount we paid for this vehicle, it should have been in perfect working order and if not, we should be fairly compensated for their mistake and our inconvenience to us