Avoid Kiwi Campers – smelly, old vans, awful customer service
Avoid this company because they will ruin your holiday. We booked this through a 3rd party company who had really good ratings. If we had checked out the reviews on Kiwi Campers before booking, we 100% would have gone for a company that actually cares about its customers and the product it provides. The van we rented was marketed as luxury and deluxe. It reality basic is being incredibly kind. It…
Avoid this company because they will ruin your holiday. We booked this through a 3rd party company who had really good ratings. If we had checked out the reviews on Kiwi Campers before booking, we 100% would have gone for a company that actually cares about its customers and the product it provides. The van we rented was marketed as luxury and deluxe. It reality basic is being incredibly kind. It is old, rusty, smelly, uncared for and quite frankly disgusting. It shouldn’t even be marketed as a basic camper van because basic functions a camper van should have it doesn’t or they don’t work. They was blood stains all over the curtains, the bedding provided was stained and smelly, the fridge/cooker wasn’t provided to us clean and it is clear they never actually flush through or clean out thoroughly the cassette or water tanks. Even when everything was empty the entire van stank which meant we had to have the windows open at all times to help dissipate the nauseating smell. I could list the many many other problems with the van which are anything but luxury. To top it off their customer service was awful. We emailed them 2/3 with our stay to list our issues and they replied with a passive aggressive email saying we should temper our expectations of any compensation, rather than asking how they could fix these issues for the remaining of our trip. Whilst we didn’t experience anything horrific like the other reviews, my advice would be to stay well clear of this company if you want to enjoy your trip in NZ!
