A line of campervans parked on the slope of Mount Ruapehu in New Zealand’s Tongariro National Park
Scroll down for the overall score of every reviewed New Zealand campervan rental company,
in alphabetical order, based on the average of their ratings out of 5.
Had a mighty double up for our 3 week holiday. They belong to the biggest and we got the feeling of mass tourism at their branch. Was alright but still very expensive. The vehicle was somewhat ok.
The campervan was fine.
However we did get a chip on the windscreen less than 25mm in diameter on a tarmac road near Kawakawa. This highlights the worst of THL bureaucracy, it is not covered by the most expensive insurance option so be aware. We reported immediately to roadside assistance who specifically told us not to have it fixed even though we were happy to do so. When we return we were given a bill of $508 for a new windscreen as their workshop said it was unfixable. Bit of advice for others, if this happens to you have in fixed on the road yourself by a reputable windscreen repairer and don’t ring roadside assistance.
Firstly we were advised that the campervan we had booked months ago was going to be swapped out for another. While they offered a reduced cost given we specifically wanted a more modern one we were not off to a good start. Then it turned out not only was it an older one but they hadn’t done their maintenance checks! The water tank was leaking which we only discovered the next day when we were out of water! Could they be bothered to arrange a fix? NO! Get some waterproof tape and put it over the hole!! Bad enough but it wasn’t a hole it was a gash!!! How could they miss that in their turnaround check? The gas bottle was also mostly empty and the drawers didn’t bolt properly meaning the rubbish drawer didn’t just open it fell out repeatedly.
Customer service was absolutely appalling and the paltry compensation did not even remotely make up for the inconvenience trying to arrange a fix and spending countless hours on the phone and emails with them. They were much more focused on covering their arses than providing a solution or customer service! This will go to Consumer Affairs as they were clearly in breach of the NZ consumer Act. Avoid this company like the plague. Clearly their managers have nothing else to do but deal with a huge litany of complaints. While we were returning the van there were 2 other families with some serious complaints about faulty vans who had to change their entire plans and wait for them to fix them for DAYS! So don’t even think of using this company.