Maui Campervan Rental – Bad service
Two weeks ago, we rented a campervan for two with THL, and from the start, we faced multiple issues. The stove didn’t work, and despite being told something was wrong, they couldn’t provide a replacement campervan. This resulted in us losing an entire day of our trip. Later, we discovered the hot water and shower drain were also malfunctioning, and the vehicle had several other problems, including a faulty side door and a warning about the driver´s airbag pressure.
After two days of trying to get assistance, the company suggested we drive to a workshop an hour away, wasting another afternoon. When we returned the camper, they promised a refund for the inconvenience and campsite fees, but once we left, we received no refund and were blamed for the vehicle’s poor condition.
This was an incredibly disappointing experience, and I would not recommend renting from THL.
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