How to throw 14000 NZD I the trash
am following up on your email in response to my request for compensation.
You apologize for all the problems we encountered but that is not enough. The compensation amount of NZD 1000 is SCANDALOUS. It\\\’s a joke!
Your attitude shows that you have no respect for your customers.
I reserved and paid well in advance for a Britz Wanderer 4 berth vehicle for the amount of NZD 14,095.73, or NZD 542.14 per day. I should have received a premium vehicle due to the very high price.
I remind you of the problems:
1. I did not get the vehicle I reserved and paid for well in advance.
2. The replacement vehicle, a Maui Cascade, which I did not choose, had numerous problems from day one:
– Pull left
– Engine alert messages (exhaust alerts, ABS brake alerts, AD blue almost empty)
– Water drains blocked from the 1st day
– Door falling
– No AD blue
3. I had to return to Auckland at your request. I requested a vehicle exchange and you refused.
You told me that you had resolved all the problems (see point 2). You just fixed the door and THAT\\\’S IT!!!!
As a result, we spent 26 days in a camper van in which we could not
1. shower because the water was not draining so we had to go to campsites
2. fears due to engine alert messages,
3. wasted time (vehicle not ready, then having to return to Auckland, then numerous contacts with your assistance services
4. irritations
By your fault our vacation was ruined !
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