Andy
Avoid this company.
I know why people get angry and stay angry with McRent!
We had a terrible vehicle and terrible service.
* There was a warning light and dashboard message saying there’s an error with an airbag. Surely this makes the vehicle unsuitable for hiring out?!
* The dashboard around the gear selector was loose. To select a gear, I had to hold the dashboard in with one hard while moving the gear lever with the other. This is very far from ideal when manoeuvring.
* Only one loudspeaker worked, and that one was falling apart with the grill coming off. This was particularly frustrating as we wanted to listen to audio books while we travelled but we were unable to listen to anything at all. The audio module showed an error message about wiring problems.
* The satellite dish didn’t work. It beeped, made noises like a motor is moving, then displays a red ‘error’ light. So no TV, no radio, no music, no audio books.
* None of the steering wheel audio controls worked, but I guess that was unimportant as we couldn’t hear anything.
* The dining table was badly damaged. We found out why the table has so many holes in it when the cupboard over the table opened as we were driving and the contents of the cupboard fall out onto the table. (Yes, there’s another hole in the table now)
* One of the hinges on the toilet door was snapped. (The top one) That put additional strain on the remaining hinges
* Seats were badly stained, especially the driver’s seat
* Only one out of the three USB ports worked, meaning it was very difficult to charge our devices.
* The fresh water hose didn’t have the correct fitting to enable us to get fresh water! We had to buy new fittings at our own expense.
It took ages and MANY emails to get a VERY small offer of compensation. People need to know how bad McRent’s vehicles and service are.
Yes, I’m angry with them too
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