Avoid, avoid, avoid!

Avoid, avoid, avoid!

These guys are the Jetstar of motorhome rental. Horrible quality and customer service. This was my 4th campervan rental in NZ & by far the worst. Unlimited kilometres is irrelvant when they make you pay 11 cents per km that you travel! This is an unidentified cost when you book, so be sure and factor that in. The girl who checked us in was a clueless idiot. Thank god for the instruction manual to actually show you how things worked in the van. We were unable to use the shower or hand basin after a couple of days as every time we did there was a massive leak in the pipes. Only then did I notice the veneer peeling off the wood, indicating previous water damage. This is obviously a problem which had plagued our van before. We were provided no compensation for a van with no shower facilities that we had paid extra for. Clueless woman could only act incredibly clueless about the whole thing and try to sweep the problem under the carpet and say that she’d have to ask about compensation. Of course we never heard anything. The internal heating system reported an error if you tried to use it off gas. So it was useless when free camping. The fridge was a good size and had a very good size freezer. The van drove well and cruise control was a blessing. And the bed was a good size and very comfy. The van was quite new but suffered from a very cheap & poor quality fit-out. The staff were amongst the worst I’ve ever dealt with and the hidden additional costs leave a very bitter taste in your mouth.